Terms of use

1.1. These Terms of Use (the Agreement) set out the terms of use of the websites, digital services, informational materials, search functions and artificial intelligence-based tools provided by Gamechanger LLP.

1.2. The owner of the websites is:

hereinafter referred to as Gamechanger, the Company, we or the Owner.

1.3. This Agreement applies to the websites of Gamechanger, including:

• gamechanger.kz;
• gamechangercraft.kz;
• gamechangerweb.kz;
• their subdomains;
• other websites of Gamechanger LLP that contain a link to this Agreement.

1.4. The Agreement applies to visitors of the websites and users of the functions available on them, regardless of whether they have submitted a commercial request or used the website only to view its materials.

1.5. As of the effective date of this version, mandatory user registration and the creation of a personal account on the websites of Gamechanger are not required, unless expressly stated otherwise for a particular service.

2.1. By using a website, the user confirms that they have read this Agreement and undertakes to comply with the terms applicable to the function they use.

2.2. For certain actions, including submitting a form, providing personal data, uploading files or using certain digital functions, the website interface may request a separate confirmation or consent.

2.3. If the user does not agree with the terms of this Agreement, they must stop using those functions of the website whose use implies acceptance of the relevant terms.

2.4. The Terms of Use do not replace separate consents that must be obtained in accordance with the legislation of the Republic of Kazakhstan.

The websites of Gamechanger may be used to:

• obtain information about the Company;
• learn about its services;
• view examples of projects;
• study materials on software development;
• obtain information about AI and automation;
• search the knowledge base;
• use the FAQ;
• use the AI assistant;
• send questions;
• submit a request;
• hold a preliminary discussion of a project;
• provide a technical specification or other materials;
• obtain contact information;
• navigate to third-party services related to the activities of Gamechanger.

The list of available functions may change.

4.1. The materials of the website are provided primarily for informational purposes.

4.2. A description of a service on a website does not in itself mean that the relevant service can be provided to any user on any terms.

4.3. The feasibility of a specific project is determined after examining the task, requirements, timelines, resources and other material circumstances.

4.4. Cost and timeline estimates given in articles, FAQs, calculators, AI responses or other informational materials are indicative, unless expressly stated otherwise.

5.1. Unless expressly stated otherwise, information about software development, design, automation, AI, marketing and other services of Gamechanger does not constitute a public offer to enter into a contract for custom development.

5.2. The submission of a request by the user through the website:

• does not mean that a contract is automatically concluded;
• does not oblige Gamechanger to take on the project;
• does not fix the final cost;
• does not fix the final timeline;
• does not confirm the availability of a team.

5.3. The essential terms of a specific project are determined by the parties separately.

5.4. Software development, the transfer of intellectual property rights, cost, timelines, stages, warranties, acceptance procedure and other terms of a specific project are governed by a separate contract or other appropriate agreement of the parties.

6.1. The user may use the website forms to:

• request a consultation;
• discuss a project;
• obtain a preliminary estimate;
• send a technical specification;
• send a question;
• request a commercial proposal;
• pursue any other purpose provided for by the interface.

6.2. The user shall, whenever possible, provide accurate contact details if they expect to receive a response.

6.3. Gamechanger shall not be liable for being unable to contact the user if the user has provided incorrect or outdated contact details.

6.4. Submitting a form does not guarantee the conclusion of a contract.

7.1. The websites may use a search engine covering:

• the FAQ;
• articles;
• services;
• case studies;
• informational materials;
• the knowledge base.

7.2. Search results are generated automatically and may:

• not include all materials;
• depend on the wording of the query;
• contain materials of varying relevance;
• change when search algorithms are updated.

7.3. The user independently assesses whether the information found is applicable to their situation.

8.1. The websites of Gamechanger may provide functions that use artificial intelligence, machine learning, language models, data search technologies and other means of automated information processing.

8.2. AI may be used to:

• search for information;
• answer questions;
• analyze text;
• explain technical concepts;
• work with the knowledge base;
• generate preliminary recommendations;
• prepare drafts;
• analyze materials provided by the user;
• perform other functions provided for by the interface.

8.3. Gamechanger may use different AI models and technology solutions for different tasks.

9.1. Artificial intelligence responses are generated automatically.

9.2. AI may:

• make factual errors;
• misinterpret a query;
• provide incomplete information;
• use outdated information;
• make incorrect technical assumptions;
• produce a convincing-sounding but incorrect answer.

9.3. The user shall not treat an automatically generated response as an absolute guarantee of correctness.

9.4. In matters that may entail significant legal, financial, technical, medical, information security or other consequences, the result must be additionally verified by a qualified professional.

10.1. The AI assistant may explain:

• development principles;
• possible technologies;
• approximate stages;
• cost factors;
• common risks;
• general approaches to solving a task.

10.2. However, an AI response does not in itself constitute:

• a technical specification;
• a final architecture;
• a commercial proposal;
• a binding cost estimate;
• a guaranteed timeline;
• a security audit report;
• a legal opinion.

10.3. A decision on a specific project requires a separate examination of its requirements and input data.

If processing of confidential information is required for a commercial project, the procedure for its transfer must be agreed separately.

12.1. If the website allows files to be uploaded, the user independently determines which materials they provide.

12.2. The user confirms that they hold the necessary rights and legal grounds to provide such materials to Gamechanger.

12.3. It is prohibited to upload:

• malware;
• viruses;
• ransomware;
• exploits intended to attack infrastructure;
• illegal content;
• materials that infringe the rights of third parties;
• unlawfully obtained data.

12.4. Gamechanger may technically restrict:

• file format;
• size;
• number;
• retention period;
• the possibility of automated processing.

12.5. Materials may be checked by automated information security tools.

13.1. Transferring a file through the website does not in itself mean that exclusive property rights to the work contained in it are transferred to Gamechanger.

13.2. The user grants Gamechanger the right to technically process the materials provided to the extent necessary to:

• process the request;
• review the document;
• carry out an assessment;
• prepare a response;
• perform the requested AI function;
• ensure security;
• perform other actions expressly requested by the user.

13.3. The terms of use of materials within a commercial project may be additionally governed by a contract.

14.1. Unless expressly stated otherwise, the rights to the original materials of the websites belong to Gamechanger LLP or are used by it on a lawful basis.

Such works may include:

• texts;
• articles;
• FAQs;
• images;
• illustrations;
• videos;
• design;
• interface elements;
• software code;
• logos;
• material databases;
• visual elements;
• presentations;
• case studies;
• methodological materials.

14.2. Ordinary use of the materials for personal reference is permitted.

14.3. Use of the materials beyond the scope of free use permitted by law may require the consent of the rights holder.

Placing a link to a publicly available page of a Gamechanger website is permitted, provided that such placement:

• does not mislead the user;
• does not create a false impression of partnership;
• does not violate the law;
• does not distort the content of the material.

When quoting materials, the requirements of copyright law must be observed.

16.1. The website may contain information about completed projects, clients, industries and technologies used.

16.2. A client’s logo, testimonial, name, image or confidential information is published only where there is an appropriate basis.

16.3. Mention of a third-party trademark does not mean that such trademark belongs to Gamechanger.

The user is prohibited from using the websites to:

• violate the law;
• gain unauthorized access;
• bypass authorization mechanisms;
• interfere with the operation of servers;
• inject malicious code;
• spread viruses;
• carry out DDoS attacks;
• create excessive load by automated means;
• scan the infrastructure for vulnerabilities without permission;
• exploit a discovered vulnerability;
• steal or brute-force credentials;
• bypass security mechanisms;
• interfere with the operation of AI systems;
• obtain confidential system instructions, secrets or keys;
• engage in mass unauthorized copying of materials;
• unlawfully collect personal data;
• infringe intellectual property rights;
• commit fraud;
• impersonate another person or organization;
• distribute content known to be illegal.

18.1. If the user has discovered a potential vulnerability in a Gamechanger website, they may report it to: Developers@Gamechanger.kz

18.2. Discovering a vulnerability does not grant permission to:

• extract other people’s data;
• escalate privileges;
• destroy or modify information;
• interfere with the activities of users;
• create significant load;
• disclose information about the vulnerability before a reasonable time for its remediation has elapsed.

18.3. Full penetration testing or other active testing requires the prior permission of Gamechanger.

19.1. Ordinary indexing of publicly available pages by search engines is permitted within the technical rules established by the website owner.

19.2. Gamechanger may restrict automated requests that create excessive load or threaten security.

19.3. Mass automated retrieval of content for the purpose of copying the knowledge base, replicating the service or bypassing technical restrictions may be prohibited.

20.1. Gamechanger seeks to maintain the stable operation of its websites but does not guarantee their uninterrupted availability at all times.

20.2. The operation of the website may be temporarily restricted due to:

• updates;
• maintenance;
• errors;
• attacks;
• infrastructure failures;
• problems with communication providers;
• actions of third parties;
• circumstances beyond the reasonable control of Gamechanger.

20.3. The Company may temporarily restrict the operation of certain functions if this is necessary to ensure security or resolve a technical problem.

Gamechanger may:

• add new functions;
• change the interface;
• change the search;
• change the AI models used;
• discontinue support for certain functions;
• change the structure of the knowledge base;
• update materials;
• change the technical architecture of the websites.

If a change requires new consent from the user in accordance with the law, such consent is requested separately.

The following third-party services may be used for the operation of the websites:

• AI platforms;
• analytics services;
• hosting providers;
• messaging apps;
• maps;
• video hosting services;
• communication systems;
• security systems;
• cloud services.

Such services may have their own terms of use.

When the user navigates to an independent third-party website, the user’s relationship with that website is governed by the terms of its respective owner.

23.1. The website may contain links to third-party websites.

23.2. The placement of a link does not necessarily mean:

• an endorsement of all services of the third-party company;
• a guarantee of the accuracy of all information on the third-party website;
• a partnership;
• control by Gamechanger over the third-party website.

23.3. The user independently decides whether to navigate to and use a third-party website.

24.1. The collection and processing of users’ personal data are governed by separate Gamechanger documents:

• the Policy on Privacy and the Collection, Processing and Protection of Personal Data;
• the Consent to the Collection and Processing of Personal Data.

24.2. A separate Cookie Policy applies to cookies.

24.3. These Terms of Use do not in themselves replace the user’s consent to the processing of personal data where such consent is required by law.

If, while using the website, the user navigates to Telegram, WhatsApp, email or another third-party system, the user is solely responsible for the security of their account in that system.

Gamechanger shall never request through a publicly available form the password to the user’s personal email, banking app or social network.

The user is responsible for:

• the lawfulness of the data they provide;
• the accuracy of the information they provide, within reasonable limits;
• holding the rights to the materials they provide;
• the content of uploaded files;
• compliance with the law;
• the consequences of unlawful use of the website;
• decisions made solely on the basis of an automated response without reasonable verification, where the nature of the question clearly required such verification.

27.1. To the extent permitted by the legislation of the Republic of Kazakhstan, Gamechanger does not guarantee that any informational material or automated response will be suitable for every possible situation of the user.

27.2. Gamechanger shall not be liable for the user’s decisions based on a misinterpretation of general informational materials where such a decision required an analysis of the specific situation.

27.3. Gamechanger is not responsible for the content and availability of independent third-party resources.

27.4. Nothing in this Agreement excludes or limits the liability of Gamechanger in cases where such exclusion or limitation is prohibited by the legislation of the Republic of Kazakhstan.

This Agreement is not intended to restrict the rights granted to individuals by the consumer protection legislation of the Republic of Kazakhstan.

If a mandatory provision of law grants the consumer a greater degree of protection than provided for by this Agreement, the relevant mandatory provision of law applies.

29.1. Where a separate contract for development, design, automation, AI or other services is concluded, the relationship of the parties with respect to the relevant project is governed primarily by such contract.

29.2. The contract may separately determine:

• the technical specification;
• the cost;
• the payment procedure;
• timelines;
• stages;
• the procedure for changing requirements;
• acceptance;
• warranty obligations;
• support;
• confidentiality;
• intellectual property rights;
• transfer of source code;
• documentation;
• liability of the parties;
• the procedure for early termination of the project.

29.3. The general information on the website does not replace these terms.

For questions about the operation of the websites, the user may contact:

Phone: +7 700 221 4996

Address: 17/1 Zavodskaya St., Karaganda, Republic of Kazakhstan

31.1. In the event of disagreements, the parties shall, whenever possible, seek to resolve them through negotiations and the pre-trial claim procedure provided for by law.

31.2. The user may send an inquiry or claim using the contact details of Gamechanger.

31.3. The procedure for handling consumer inquiries may additionally be set out on a separate page, “Inquiries and Complaints”.

31.4. If a dispute cannot be settled, it shall be resolved in accordance with the legislation of the Republic of Kazakhstan, subject to the mandatory rules on jurisdiction and consumer protection.

This Agreement is governed by the legislation of the Republic of Kazakhstan.

If the user is located in a jurisdiction whose mandatory rules must apply to the relevant relationship regardless of this provision, such rules apply to the extent provided for by law.

33.1. Gamechanger may update this Agreement in connection with:

• changes in legislation;
• the development of the websites;
• the introduction of new functions;
• changes to AI tools;
• changes to security requirements;
• changes to business processes.

33.2. The current version is published on the websites of Gamechanger or on a single page accessible via a link from the relevant websites.

33.3. The date of the current version is indicated at the beginning of the document.

33.4. If the nature of the changes requires obtaining the user’s separate consent, such consent is requested in the established manner.

If any provision of this Agreement is held invalid or unenforceable, this shall not in itself render the remaining provisions invalid to the extent that they can operate independently.