Company details and legal information

Electronic inquiries via websites and forms may be submitted regardless of office hours. The actual processing time of an inquiry depends on when it is received and on the nature of the request.

These details apply to the websites of Gamechanger LLP, including:

• gamechanger.kz;
• gamechangercraft.kz;
• gamechangerweb.kz;
• their subdomains;
• other websites of Gamechanger LLP that contain a link to this page.

If a particular website expressly identifies a different legal entity, the details published on that website shall apply.

Gamechanger LLP provides information technology and business digitalization services, which, depending on the specific project, include:

• software development;
• web application development;
• development of enterprise information systems;
• mobile application development;
• CRM and ERP solutions;
• business process automation;
• implementation and integration of information systems;
• development and integration of AI solutions;
• intelligent assistants and search systems;
• integration of third-party services and APIs;
• technical audits;
• enhancement of existing software products;
• maintenance and technical support;
• UX/UI design;
• consulting on digitalization and automation.

The specific scope of a service is determined by the terms of the relevant project and agreement.

Descriptions of services on Gamechanger websites are intended to inform prospective customers.

Before an agreement is concluded, the customer may be provided with information on:

• the nature of the proposed service;
• the anticipated scope of work;
• the main stages;
• the technologies to be used;
• indicative timelines;
• the procedure for interaction;
• the price or the procedure for determining it;
• payment terms;
• warranty terms, if applicable;
• the procedure for subsequent support.

For custom projects, the final terms are determined after the customer’s requirements have been reviewed.

The cost of custom software development depends on the scope and complexity of the project.

The cost may be affected by:

• functionality;
• business logic;
• the number of user roles;
• integrations;
• architecture;
• security requirements;
• expected load;
• design;
• mobile applications;
• the need for data migration;
• the composition of the project team;
• the scope of testing;
• timelines;
• requirements for subsequent support.

Unless a fixed price for a specific service is stated on a website, the cost is determined after the task has been analyzed and shall not be deemed established solely on the basis of the general description of the service on the website.

The user may submit a project description via a website form or contact Gamechanger using the contact details provided.

A preliminary estimate may include:

• an indicative budget;
• anticipated timelines;
• a possible team composition;
• recommended stages;
• a possible format for the first release or MVP.

Such a preliminary estimate does not constitute the final cost or timeline of the project unless the parties have expressly agreed otherwise.

Custom software development, automation, implementation and other project services are, as a rule, performed under a separate agreement.

Depending on the project, the agreement may define:

• the subject matter;
• the scope of work;
• the technical specification;
• stages;
• timelines;
• the price;
• the payment procedure;
• the procedure for changing requirements;
• the rights and obligations of the parties;
• the acceptance procedure;
• warranty obligations;
• the technical support procedure;
• confidentiality;
• data processing;
• the transfer of source code;
• intellectual property rights;
• the transfer of documentation and access credentials;
• the liability of the parties;
• the terms for suspension or termination of the project.

Unless expressly stated otherwise:

• submitting a form on the website does not mean that an agreement has been concluded;
• receiving an automatic reply does not mean that the project has been accepted for work;
• a preliminary estimate is not a guaranteed final price;
• an AI response is not a commercial proposal;
• a description of a service is not a guarantee that it can be provided within a specific timeframe.

An agreement is deemed concluded in the manner agreed by the parties and provided for by the legislation of the Republic of Kazakhstan.

Information on Gamechanger websites does not constitute a public offer for custom software development unless the relevant page expressly states otherwise.

If, in the future, a website offers a specific service that the user can order and pay for directly online, the terms of such service may be governed by a separate public offer.

As of the publication of this version, the posting of information about a service does not in itself mean that the service can be purchased automatically through a website.

If an online payment feature becomes available on a particular page, the user must, before making a payment, be provided with applicable information on:

• the service;
• the price;
• the payment method;
• the terms of service provision;
• the cancellation procedure;
• refunds, if applicable;
• other material terms.

When an agreement is concluded and paid services are provided, the customer receives documents in accordance with the procedure established by the legislation of the Republic of Kazakhstan and the terms of the relevant agreement.

Depending on the nature of the relationship, such documents may include:

• an agreement;
• an invoice;
• a certificate of work performed or services rendered;
• an electronic document;
• a cash receipt or another document required by law;
• other documents provided for by the terms of the transaction.

If a particular type of activity carried out by Gamechanger is subject to licensing or requires a special permit under the legislation of the Republic of Kazakhstan, information on the relevant license or permit is provided in the manner prescribed by law.

The absence of license information on this page shall not be construed as a statement that a license is held for an activity that does not require one.

Rights to the results of a specific custom development are determined by the relevant agreement.

Depending on the project terms, the following may be transferred to the customer:

• source code;
• economic rights to the software product created;
• mockups;
• documentation;
• access to repositories;
• other work results.

Third-party software components, open-source libraries, cloud services and other items used in a project may be governed by their own licenses and the terms of the respective right holders.

The collection, processing, storage and protection of personal data are governed by:

• the Policy on Privacy and the Collection, Processing and Protection of Personal Data;
• the Consent to the Collection and Processing of Personal Data;
• the Cookie Policy;
• other applicable documents.

Artificial intelligence tools may be used on Gamechanger websites.

The terms of operation of such features are governed by a separate document:

“Gamechanger AI Assistant Terms of Use”.

A response generated by the AI assistant does not in itself constitute:

• a legally binding offer;
• an agreement;
• a price guarantee;
• a timeline guarantee;
• a technical specification;
• a professional legal opinion;
• confirmation of the security of a specific information system.

If the user has discovered:

• a potential vulnerability;
• suspicious activity;
• a possible information leak;
• a system error that may affect security,

they may report it to: Developers@Gamechanger.kz

Active testing of the infrastructure, exploitation of discovered vulnerabilities or gaining access to other persons’ data without prior permission is not permitted.

For matters relating to the quality of services rendered, the performance of obligations or other disputed matters, the user or customer may contact Gamechanger LLP.

The detailed procedure for handling inquiries and complaints is set out on a separate page:

“Inquiries and Complaints”.

An individual acting as a consumer within the meaning of the legislation of the Republic of Kazakhstan is entitled to use the remedies provided for by law to protect their rights.

The authorized government body for consumer protection is the Consumer Protection Committee of the Ministry of Trade and Integration of the Republic of Kazakhstan.

Up-to-date information about the Committee, its territorial divisions, the ways to contact it and the entities that handle pre-trial settlement of consumer disputes should be obtained from the official website of the government bodies of the Republic of Kazakhstan:

gov.kz → Consumer Protection Committee of the Ministry of Trade and Integration of the Republic of Kazakhstan

A consumer is entitled to seek protection of their rights in the manner provided for by the legislation of the Republic of Kazakhstan, including by applying to the authorized body, to entities handling pre-trial settlement of consumer disputes, or to a court.

As of the date of this version, the official authorized body is:

Consumer Protection Committee of the Ministry of Trade and Integration of the Republic of Kazakhstan

Current contact details should be verified on the Committee’s official website, as government contact information may change.

Legally significant information for consumers is published to the extent and in the languages required by the legislation of the Republic of Kazakhstan.

This page must be available at least in a Russian version and a Kazakh version.

In the event of discrepancies between technical versions of the website, the mandatory requirements of the legislation of the Republic of Kazakhstan and the content of the current official version of the relevant document shall apply.

The user is also advised to review:

• the Policy on Privacy and the Processing of Personal Data;
• the Consent to the Collection and Processing of Personal Data;
• the Terms of Use;
• the Cookie Policy;
• the AI Assistant Terms of Use;
• the Consent to Receive Advertising and Informational Messages, if such consent is given;
• the Procedure for Handling Inquiries and Complaints.