Gamechanger AI assistant terms of use

1.1. These AI Assistant Terms of Use (the Terms) govern the use of artificial intelligence features, intelligent search, automated information processing and other AI tools provided by Gamechanger LLP on its websites.

1.2. The owner of the relevant websites is:

hereinafter, Gamechanger, the Company, we.

1.3. These Terms apply to AI features on the following websites:

• gamechanger.kz;
• gamechangercraft.kz;
• gamechangerweb.kz;
• their subdomains;
• other Gamechanger websites that contain a link to these Terms.

1.4. These Terms apply together with:

• the Policy on Privacy and the Collection, Processing and Protection of Personal Data;
• the Consent to the Collection and Processing of Personal Data;
• the Terms of Use;
• the Cookie Policy;
• other applicable Gamechanger documents.

2.1. If a search, chat, response or other website feature is labeled as operating with the use of artificial intelligence, the user should understand that the output is generated, in whole or in part, automatically by an artificial intelligence system.

2.2. The Gamechanger AI assistant interface must display a clear notice, for example:

2.3. Gamechanger must not present an automatically generated AI response as a response from a specific Company employee if such response has not actually been reviewed by that person.

2.4. If a response has additionally been reviewed by a Gamechanger specialist, this may be indicated separately.

The Gamechanger AI assistant may be used for:

• searching the knowledge base;
• finding answers to frequently asked questions;
• explaining terms;
• finding information about services;
• preliminary analysis of a user’s query;
• explaining software development processes;
• discussing AI and automation;
• preliminary selection of possible technological approaches;
• analyzing text;
• working with documents, if the relevant feature is available;
• preparing brief conclusions;
• providing general recommendations;
• navigating the content of Gamechanger websites;
• preliminary collection of information for discussing a project.

The AI assistant is an auxiliary information tool.

4.1. The AI assistant is not an employee, representative, director, lawyer, accountant, physician, security auditor or other specialist of Gamechanger.

4.2. The AI assistant, by itself, has no authority to:

• conclude agreements on behalf of Gamechanger;
• accept a project for work;
• guarantee a price;
• guarantee a timeline;
• accept payments;
• provide binding commercial terms;
• give guarantees on behalf of the Company;
• change the terms of an existing agreement;
• accept a claim;
• make legally significant decisions on behalf of Gamechanger.

4.3. Legally or commercially significant arrangements with Gamechanger must be confirmed by an authorized representative of the Company in the prescribed form.

5.1. Artificial intelligence is a probabilistic technology.

5.2. An AI response may:

• contain factual errors;
• contain outdated information;
• misinterpret the question;
• overlook material circumstances;
• confuse similar concepts;
• draw an incorrect conclusion;
• cite a non-existent example, source, feature or technical capability;
• contain information that sounds correct but is factually wrong.

5.3. Confident wording does not mean that a response is correct.

5.4. The user must take into account the nature and potential consequences of the decision they are making.

An AI response should be additionally verified by a specialist if the question relates to:

• the conclusion or termination of an agreement;
• legal consequences;
• taxes;
• accounting;
• financial obligations;
• the processing of personal data;
• cybersecurity;
• the operation of mission-critical systems;
• medical matters;
• human safety;
• significant investments;
• the architecture of a critical information system;
• the final cost of development;
• the final project timelines.

The user may contact Gamechanger specialists using the Company’s contact details to discuss a specific project.

7.1. If the AI assistant provides an approximate cost, timeline, number of specialists, technology stack or other project parameters, such a response constitutes preliminary information.

7.2. A final project estimate requires a review of at least:

• goals;
• functionality;
• user roles;
• business logic;
• integrations;
• existing infrastructure;
• security requirements;
• load;
• the scope of the first version of the product;
• other material requirements.

7.3. An AI response is not an offer, invoice, agreement or obligation of Gamechanger to carry out a project on the terms stated by the AI.

8.1. AI can help formulate requirements, project structure and technical ideas.

8.2. However, an automatically generated description is not in itself considered an agreed technical specification for a commercial project.

8.3. Before development begins, requirements must be reviewed, clarified and agreed by the parties in the form provided for by the relevant project.

9.1. AI may provide general information on:

• application security;
• OWASP;
• access control;
• authentication;
• DDoS;
• API security;
• infrastructure;
• backups;
• secrets management;
• secure development;
• other cybersecurity matters.

9.2. Such a response does not confirm the security of a specific system.

9.3. Assessing the security of a real product may require:

• review of the architecture;
• source code analysis;
• infrastructure analysis;
• configuration review;
• dependency analysis;
• penetration testing;
• load testing;
• other technical checks.

10.1. Gamechanger may use various artificial intelligence systems, models and providers depending on the purpose of a specific feature.

10.2. Depending on the situation, the following may be used:

• large language models;
• semantic search systems;
• RAG;
• image processing models;
• OCR;
• Speech-to-Text;
• Text-to-Speech;
• computer vision models;
• specialized AI APIs;
• local models;
• cloud models;
• other machine learning systems.

10.3. Gamechanger is not obliged to use the same model for all user queries.

10.4. A model may be replaced without changing the core function of the AI assistant.

11.1. Gamechanger may use third-party technology providers to process a query.

11.2. In such a case, the relevant part of the query may be technically transferred to the selected provider to the extent necessary to perform the function.

11.3. Gamechanger seeks not to transfer to an external AI provider any data that is not needed to perform the specific task.

11.4. Having several connected AI providers does not mean that a single user query is automatically transferred to all providers at once.

11.5. A specific service may be selected based on:

• the purpose of the task;
• the quality of the model;
• technical capabilities;
• the level of security;
• availability;
• speed;
• cost;
• language support;
• project requirements.

12.1. The user may use the AI assistant without intentionally providing their personal data, unless the relevant feature requires it.

12.2. If the user enters personal data into a query, such data may become part of the AI query being processed.

12.3. Personal data is processed in accordance with the legislation of the Republic of Kazakhstan and Gamechanger’s personal data documents.

12.4. Personal data is primarily stored in a database under Gamechanger’s control located in the territory of the Republic of Kazakhstan.

13.1. The use of an international AI provider may technically involve the transfer of information to infrastructure located outside the Republic of Kazakhstan.

13.2. If the information transferred constitutes personal data, such transfer is carried out in compliance with the requirements of the legislation of the Republic of Kazakhstan on cross-border transfer of personal data.

13.3. Where the user’s consent is required, such consent must be obtained before the transfer.

15.1. The public AI assistant on the website must not be used instead of a specially organized secure process for exchanging confidential materials of a commercial project.

15.2. If Gamechanger needs to use AI when working with a customer’s confidential materials, the terms of such processing may be separately determined by:

• an agreement;
• an NDA;
• a data processing agreement;
• the customer’s technical requirements;
• the selected infrastructure;
• the settings of the specific AI provider.

15.3. Isolated, local or other specially selected AI infrastructure may be used for certain projects.

16.1. User queries may be processed to generate a response directly and to ensure the operation of the AI feature.

16.2. They may also be processed, to the extent necessary, for:

• ensuring security;
• detecting abuse;
• diagnosing errors;
• quality control;
• analyzing the operation of the service;
• investigating technical incidents.

16.3. If Gamechanger plans in the future to use user queries for other purposes that require additional consent or notice, the relevant legal grounds must be ensured separately.

17.1. Use of the Gamechanger AI assistant does not automatically mean that the content of every query is used by Gamechanger to train its own model.

17.2. Whether a third-party AI provider may use data to develop or improve its technologies depends on:

• the specific provider;
• the type of account or API used;
• settings;
• contractual terms;
• the policy of the relevant provider.

17.3. When selecting a technical solution, Gamechanger must take into account confidentiality requirements and the nature of the information being transferred.

17.4. Special terms and modes that restrict the provider’s use of data may be used to work with confidential commercial data.

18.1. The AI assistant may temporarily store message history within a session to maintain the context of the conversation.

18.2. Depending on the implementation, the history may also be technically stored in system logs for a limited period for:

• troubleshooting;
• protection against abuse;
• incident investigation;
• improving the service.

18.3. Gamechanger must not store personal data longer than necessary for the lawful purpose of its processing.

18.4. Since users do not register, a persistent conversation history linked to a user account is not provided by default, unless otherwise indicated in the interface.

19.1. The publicly available Gamechanger AI assistant is intended primarily for providing information and navigation.

19.2. It is not intended for making solely automated decisions that, on their own:

• create rights of the user;
• terminate rights of the user;
• alter the user’s legitimate interests;
• constitute a legally significant decision;
• automatically conclude a commercial agreement;
• automatically deny the user a right provided for by law.

19.3. If Gamechanger introduces in the future a feature capable of making decisions with such consequences based on automated processing of personal data, the procedure for such processing must be regulated separately in accordance with the legislation of the Republic of Kazakhstan.

20.1. Gamechanger proceeds from the principle that AI is a tool and not an autonomous agent responsible for making consequential decisions.

20.2. Reasonable human oversight must be maintained in commercially, legally or technically significant situations.

20.3. The user may decline to use the public AI assistant and contact the Company by conventional means.

It is prohibited to use the Gamechanger AI assistant for:

• violating the legislation of the Republic of Kazakhstan;
• committing fraud;
• gaining unauthorized access;
• attacking information systems;
• distributing malware;
• stealing credentials;
• unlawfully collecting personal data;
• infringing the rights of third parties;
• unlawful surveillance;
• creating systems for unlawful discrimination;
• manipulating people by means prohibited by law;
• unlawful profiling;
• impersonating another person in order to cause harm or mislead;
• mass creation of knowingly unlawful content;
• circumventing information security systems;
• extracting system secrets, confidential instructions, keys or other protected data;
• placing excessive automated load on the AI service.

22.1. The user may ask the AI questions about information security for educational, defensive and other lawful purposes.

22.2. The provision of general security information does not constitute permission to attack:

• Gamechanger;
• Gamechanger’s customers;
• third-party organizations;
• government systems;
• any other information resources.

22.3. Active testing of Gamechanger infrastructure requires the Company’s prior permission.

Gamechanger may temporarily or permanently restrict use of the AI assistant upon detecting:

• automated abuse;
• attempts to circumvent security mechanisms;
• the creation of excessive load;
• attempts to obtain confidential information;
• use for unlawful actions;
• a technical attack;
• a threat to the security of other users or the infrastructure.

Restrictions may be applied automatically by security tools.

To ensure the availability of the service, Gamechanger may set:

• a limit on the number of requests;
• a limit on request size;
• a limit on uploaded file size;
• rate limits;
• time-based restrictions;
• restrictions on specific models and features.

The availability of free access does not mean a guaranteed unlimited volume of AI usage.

25.1. If the AI assistant is designated as free of charge, the user may use the relevant access without a separate fee within the established limits.

25.2. Gamechanger may change:

• the number of free requests;
• available features;
• the models used;
• load limits;
• the format in which the service is provided.

25.3. The introduction of a paid feature in the future does not automatically give rise to an obligation for the user to pay without appropriate notice and the performance of the prescribed action.

Gamechanger does not guarantee continuous round-the-clock availability of any specific AI model.

AI operation may be temporarily limited due to:

• updates;
• maintenance;
• overload;
• unavailability of a third-party API;
• a technical error;
• an attack;
• changes in the provider’s terms;
• the need to ensure security.

If necessary, Gamechanger may replace the model or temporarily disable an AI feature.

27.1. The AI assistant may generate responses based on:

• content of Gamechanger websites;
• FAQ;
• the knowledge base;
• context provided by the user;
• the capabilities of the AI model used;
• connected data sources, if such a feature is provided.

27.2. If the AI shows a link to a source, the user is advised to consult the original source where necessary.

27.3. The absence of a link does not mean that the information represents Gamechanger’s official position.

Information on:

• legislation;
• technologies;
• prices;
• software versions;
• APIs;
• rules of third-party platforms;
• information security requirements

may change.

Therefore, for time-sensitive questions, it is advisable to verify that the information is up to date at the time a decision is made.

29.1. Gamechanger may use artificial intelligence to create or modify:

• text;
• images;
• audio;
• video;
• other materials.

29.2. If material created or distributed constitutes a synthetic output of an artificial intelligence system for which the legislation of the Republic of Kazakhstan establishes a labeling or disclosure obligation, Gamechanger applies the appropriate label.

29.3. The user may not use Gamechanger AI features to create and further distribute synthetic materials in violation of the law or the rights of third parties.

The user must not use Gamechanger AI tools to unlawfully create or distribute materials that:

• imitate the appearance of a real person;
• imitate their voice;
• create a false impression of actions taken by a person;
• attribute to a person statements they did not make,

if such use violates the law, the rights of the person concerned or the established labeling requirements.

31.1. The mere act of submitting text, a document or other material to the AI assistant does not mean that exclusive rights to the user’s original material are automatically transferred to Gamechanger.

31.2. The user grants the right to technically process the submitted material to the extent necessary to perform the requested function.

31.3. The user confirms that they hold the necessary rights to the materials they submit to the AI.

32.1. The legal status of an output generated using AI may depend on:

• the nature of the output;
• human creative contribution;
• the source materials used;
• the terms of the AI platform used;
• the laws of the relevant jurisdiction.

32.2. Gamechanger does not guarantee that any automatically generated AI output is independently eligible for protection or is exclusive.

32.3. AI may generate an output similar to an output provided to another user.

32.4. The user must take this risk into account if the output is intended to be used as:

• a trademark;
• a unique design;
• a patentable solution;
• a commercially critical work;
• any other object for which exclusivity is important.

The user must not use AI for:

• intentionally copying protected works in violation of the right holder’s rights;
• unlawful use of trademarks;
• passing off another person’s work as their own;
• circumventing technical copyright protection measures;
• distributing unlawfully obtained content.

The Gamechanger AI assistant is not specifically intended for children.

It is prohibited to use it to manipulate minors or other vulnerable persons in a manner that violates their rights or the law.

Gamechanger does not intend the public AI assistant to be used for covertly influencing a person’s decisions through prohibited manipulative or subliminal techniques.

AI must be used as a tool for providing information, and the final decision remains with the human in situations where the nature of the task calls for a human choice.

If the user has discovered:

• a material factual error;
• a dangerous recommendation;
• incorrect information;
• a potential vulnerability;
• unlawful disclosure of data;
• another serious defect of the AI assistant,

they may report it to: Developers@Gamechanger.kz

The report should preferably include the text of the query, the approximate time of the interaction and a description of the problem, provided that sharing such information does not breach the confidentiality of third parties.

If there is a suspicion that the AI assistant:

• has disclosed another person’s data;
• has granted unauthorized access;
• has been attacked;
• has started returning internal confidential information;
• is being used for mass abuse,

Gamechanger may immediately restrict or disable the relevant feature in order to investigate and eliminate the risk.

38.1. To the extent permitted by the legislation of the Republic of Kazakhstan, Gamechanger does not guarantee the absolute accuracy of every automatically generated response.

38.2. The user must reasonably verify information if an error could lead to material consequences.

38.3. Gamechanger shall not be liable for the use of an AI response for purposes clearly inconsistent with the intended use of the tool or with legal requirements, to the extent such limitation is permitted by law.

38.4. This section does not exclude Gamechanger’s liability in cases where the limitation or exclusion of such liability is prohibited by the legislation of the Republic of Kazakhstan.

These Terms do not limit consumer rights that cannot be limited by agreement of the parties under the legislation of the Republic of Kazakhstan.

If AI is used directly in providing a service to a consumer, information on the use of artificial intelligence, its capabilities, limitations and associated risks is provided to the extent required by applicable law.

Gamechanger may:

• change the AI provider;
• change the model;
• modify the system architecture;
• add RAG;
• change the knowledge base;
• introduce new features;
• disable old ones;
• change limits;
• change the interface;
• strengthen security systems.

If a change materially affects the procedure for processing personal data or requires new consent under the law, the relevant processing is carried out after the necessary requirements have been met.

Gamechanger may update these Terms in connection with:

• changes in legislation;
• the development of AI technologies;
• changes in the providers used;
• the introduction of new features;
• changes in information security risks;
• changes in data processing procedures.

The current version is published on Gamechanger websites or on a single page accessible from the relevant websites.

The date of the current version is indicated at the beginning of the document.

These Terms are governed by the legislation of the Republic of Kazakhstan.

With respect to the use of artificial intelligence, the requirements of the legislation of the Republic of Kazakhstan on artificial intelligence, personal data, informatization, consumer protection, intellectual property and other applicable areas are taken into account.